Maybe it’s the grant writer in me or maybe it was the sheer volume of need I saw the day that I observed the inner workings of the Emergency Assistance Program at the Center of Hope, but I know for sure that the EFA program would easily put another twenty or heck, fifty thousand dollars to excellent use. To give an example of the volume, the 211 Helpline, the "911 number for social services" refers more callers to EFA than to any other social service program in the Tulsa area. (Read a Tulsa World article about it.) The community members who apply to the EFA program have a direct need, a financial need, and come to the Salvation Army as an outlet of the community’s goodwill to get their need met.
Then after packets are filled out, Cathy and Heather call each applicant up (by their folder number) and verify that they brought everything they need and to find out what their ‘story’ is -- that is, why they couldn’t pay their bill. For many, it was a matter of a fixed income and high summer bills not being compatible, for others, it's chronic unemployment. And of course, there’s always a handful of unusual circumstances: medical issues, immigration issues, and recent release from jail.
Applicants who I met ranged from families with children at home, to a great-grandmother toting a baby, to single moms, single dads, and ex-cons. Although the bills were high and the number of applicants lower, Cathy informed me that Christmas was the busiest season -- when the heating bills get big and families are trying to put together a good holiday for the kids.











