|EFA interview room|
|EFA Case Manager Cathy Kumm|
People who need assistance call the Center of Hope and make an appointment for EFA. After checking applicants’ paperwork, Cathy and Heather call the utility companies and negotiate. They often get part of the bill reduced, then tell applicants about other agencies which can help with the rest of the bill.That means Cathy and Heather listen to the applicants’ sad stories, four days a week, a couple of hours a day. You can read more detail about the process here.
I’ve listened to some sad stories myself and I don’t know how Cathy and Heather do it. Today I heard the story of a 69-year-old widow who was conned by a man her age who wanted to be her boyfriend. She left her cozy apartment and moved into his house with him.
|EFA Clerk Heather Houston|